Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether individually or on behalf of an entity, "you" or "Customer") and Rizzqo GmbH ("Rizzqo," "we," "us," or "our") governing your access to and use of the Rizzqo platform, including the website at rizzqo.com, all associated applications, APIs, and services (collectively, the "Services").

By accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Services.

2. Service Description

Rizzqo provides a Software-as-a-Service (SaaS) asset-centric compliance management platform designed to automate and simplify information security compliance. Our Services include:

• Asset-centric compliance requirement management for standards including ISO 27001, NIS2, EU Cyber Resilience Act (EU-CRA), and custom frameworks
• Automated translation of compliance standards into asset-specific requirements
• Risk assessment and quantification tools with financial impact analysis
• Owner-driven compliance workflows and task assignments
• Compliance dashboards, reporting, and analytics
• Asset repository management and control monitoring
• Excel import/export functionality for data integration
• API access for system integrations (subject to plan limitations)

3. Account Registration and Eligibility

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use the Services. By registering for an account, you represent and warrant that you meet these requirements. If you are registering on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3.2 Account Creation

To access the Services, you must create an account by providing accurate, complete, and current information including your name, email address, company name, and password. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 Account Security

You must immediately notify us of any unauthorized access or use of your account or any other security breach. We recommend using strong, unique passwords and enabling two-factor authentication where available. You are solely responsible for any losses resulting from unauthorized use of your account.

4. Subscription Plans and Billing

4.1 Subscription Tiers

Rizzqo offers various subscription plans with different feature sets, user limits, and asset capacities. Current plan details are available at rizzqo.com/pricing. Features and limitations are subject to change with reasonable notice.

4.2 Fees and Payment

Subscription fees are billed in advance on a monthly or annual basis as selected during registration. All fees are non-refundable except as required by law or as expressly stated in these Terms. Prices are exclusive of all taxes, levies, or duties imposed by taxing authorities, which you are responsible for paying.

4.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. We will charge your payment method on file at the then-current rates. We reserve the right to modify pricing with at least 30 days' notice for existing customers.

4.4 Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting [email protected]. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial billing periods except where required by law. Upon cancellation, you retain access until the end of your paid period, after which your access will be terminated and your data will be retained according to our data retention policy outlined in Section 10.

4.5 Free Trial

We may offer a free trial period for new customers. At the end of the trial, you will be automatically charged for the selected subscription plan unless you cancel before the trial expires. Free trial availability and duration are at our sole discretion and may be modified or discontinued at any time.

5. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable local, national, or international laws or regulations
• Infringe or misappropriate the intellectual property rights of others
• Upload, transmit, or distribute any malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems, other users' accounts, or related infrastructure
• Interfere with, disrupt, or create an undue burden on the Services or networks connected to the Services
• Use automated systems (including bots, scrapers, or spiders) to access the Services without our express written permission
• Impersonate any person or entity or falsely state or misrepresent your affiliation
• Collect, harvest, or store personal data of other users without their explicit consent
• Use the Services to transmit unsolicited communications, advertisements, or spam
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Services
• Resell, sublicense, rent, or lease the Services without our prior written consent
• Remove, alter, or obscure any proprietary notices on the Services

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

6. Intellectual Property Rights

6.1 Rizzqo's Intellectual Property

The Services, including all content, features, functionality, software, user interfaces, visual designs, trademarks, logos, and documentation, are owned by Rizzqo and are protected by German and international copyright, trademark, patent, trade secret, and other intellectual property laws. All rights not expressly granted to you are reserved by Rizzqo.

6.2 Limited License

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes during the subscription term. This license does not include any right to resell or make commercial use of the Services, collect or use product listings or descriptions, make derivative uses of the Services, or download or copy account information for the benefit of third parties.

6.3 Customer Data Ownership

You retain all rights, title, and interest in and to the data, content, and information you submit, upload, or otherwise make available through the Services ("Customer Data"). By submitting Customer Data, you grant Rizzqo a worldwide, non-exclusive, royalty-free license to use, store, process, reproduce, and display such Customer Data solely to the extent necessary to provide and improve the Services and as permitted by our Privacy Policy. You represent and warrant that you have all necessary rights to grant this license and that your Customer Data does not violate any third-party rights or applicable laws.

6.4 Feedback

If you provide us with any suggestions, enhancement requests, recommendations, or other feedback regarding the Services ("Feedback"), you grant Rizzqo an unrestricted, perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into our Services without any obligation to compensate you or provide attribution.

7. Data Privacy and Security

Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to such collection, use, and processing of your personal data as described in the Privacy Policy.

We implement industry-standard technical and organizational security measures to protect your Customer Data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS 1.2+) and at rest, regular security audits, access controls, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and you acknowledge that you provide your information at your own risk.

For customers subject to GDPR or other data protection regulations, we will execute a Data Processing Agreement (DPA) upon request. Please contact [email protected] for DPA inquiries.

8. Compliance Disclaimer

IMPORTANT: The Rizzqo platform is a compliance management tool designed to assist you in organizing, tracking, and managing compliance requirements. However, use of the Services does not guarantee compliance with any specific standard, regulation, or legal requirement including but not limited to ISO 27001, NIS2, EU-CRA, GDPR, or other regulatory frameworks.

The Services do not constitute legal, regulatory, or professional compliance advice. You are solely responsible for:

• Ensuring your organization's compliance with all applicable laws, regulations, and industry standards
• Verifying the accuracy and completeness of all compliance information and requirements displayed in the Services
• Implementing appropriate controls, policies, and procedures to achieve and maintain compliance
• Consulting with qualified legal and compliance professionals regarding your specific obligations
• Regularly reviewing and validating compliance status independently of the Services

Rizzqo makes no warranties, express or implied, regarding the comprehensiveness, accuracy, or suitability of compliance requirements, controls, or recommendations provided through the Services. Compliance is a complex and evolving area, and you acknowledge that the Services are one tool among many that should be used as part of a comprehensive compliance program.

9. Warranties and Disclaimers

9.1 Service Availability

We strive to maintain high availability of the Services but do not guarantee uninterrupted or error-free operation. We target 99.5% uptime annually, excluding scheduled maintenance windows. We will provide advance notice of scheduled maintenance when feasible.

9.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• Warranties THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, SECURE, OR ERROR-FREE
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION PROVIDED THROUGH THE SERVICES
• WARRANTIES THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RIZZQO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR SUPPLIERS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• ANY LOSS OF PROFITS, REVENUES, BUSINESS OPPORTUNITIES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
• DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICES
• DAMAGES RESULTING FROM ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
• DAMAGES RESULTING FROM ANY COMPLIANCE FAILURES OR REGULATORY PENALTIES
• DAMAGES RESULTING FROM RELIANCE ON ANY INFORMATION OBTAINED THROUGH THE SERVICES

WHETHER ARISING FROM BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR THE SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR €100, WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Rizzqo, its officers, directors, employees, agents, affiliates, and suppliers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any rights of another party, including any intellectual property rights; (d) your violation of any applicable laws or regulations; (e) your Customer Data or any content you submit through the Services; or (f) any compliance failures or regulatory violations by your organization. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

12. Term and Termination

12.1 Term

These Terms commence when you first access or use the Services and continue until terminated in accordance with this Section.

12.2 Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or contacting [email protected]. Termination will take effect at the end of your current billing period.

12.3 Termination by Rizzqo

We may suspend or terminate your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms, fail to pay fees when due, or engage in fraudulent, abusive, or illegal activities. We may also terminate your account with 30 days' notice if we decide to discontinue the Services.

12.4 Effect of Termination

Upon termination, your right to access and use the Services immediately ceases. We will retain your Customer Data for 30 days following termination, during which you may request a data export. After 30 days, your Customer Data will be permanently deleted from our systems except as required by law or legitimate business purposes (e.g., billing records, legal compliance). Provisions of these Terms that by their nature should survive termination shall survive, including Sections 6 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), and 15 (Governing Law).

13. Changes to Services and Terms

13.1 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

13.2 Changes to Terms

We may revise these Terms from time to time. We will notify you of material changes by posting a notice on our website or sending an email to your registered email address at least 30 days before the effective date. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services and may terminate your account.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We commit to working in good faith to resolve disputes amicably.

14.2 Binding Arbitration

If we cannot resolve a dispute informally within 60 days, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the German Institution of Arbitration (DIS) in accordance with its arbitration rules. The arbitration shall be conducted in English in Munich, Germany. The arbitral tribunal shall consist of one arbitrator. Judgment on the arbitration award may be entered in any court having jurisdiction.

CLASS ACTION WAIVER: YOU AGREE THAT DISPUTES WILL BE RESOLVED INDIVIDUALLY AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

14.3 Exceptions to Arbitration

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the infringement of intellectual property rights or other proprietary rights.

15. Governing Law and Jurisdiction

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

For EU consumers: Nothing in these Terms affects your statutory rights under EU consumer protection laws, including your right to bring proceedings in your country of residence.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Rizzqo regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Rizzqo.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, or by operation of law, without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16.6 Export Compliance

You agree to comply with all applicable export and import control laws and regulations in your use of the Services. You represent that you are not located in, under the control of, or a national or resident of any country subject to EU or U.S. trade embargoes.

16.7 Third-Party Services

The Services may contain links to or integrate with third-party websites, services, or applications. We are not responsible for the content, privacy practices, or terms of service of any third-party services. Your use of third-party services is at your own risk and subject to their respective terms.

17. Contact Information

If you have questions, concerns, or complaints regarding these Terms, please contact us:

By using the Rizzqo Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.