Support that speaks security
Security-trained engineers, SLA-backed response times, and dedicated account managers. We don't just fix issues, we help you build a stronger compliance program.
Help when you need it, from people who understand
Our support team is trained in information security, compliance frameworks, and risk management, not just software troubleshooting.
Live Chat
Get real-time help from our security-trained support engineers. Available during business hours (CET) with typical response times under 5 minutes for urgent issues.
Knowledge Base
Searchable documentation covering every Rizzqo feature: asset management, risk assessments, compliance frameworks, dashboards, and integrations. Updated with every release.
Onboarding Assistance
Dedicated onboarding support to help you set up your asset taxonomy, configure frameworks, and run your first risk assessment. Includes guided walkthroughs and setup reviews.
SLA-Backed Response Times
Enterprise plans include guaranteed response times: Critical issues within 1 hour, High within 4 hours, and Standard within 1 business day. Escalation paths are clearly defined.
Dedicated Account Manager
Enterprise customers receive a named account manager who understands your compliance program, frameworks, and organizational structure. Quarterly business reviews included.
Feature Requests
Submit feature requests directly through the platform. Our product team reviews every request during sprint planning and provides status updates as features progress.
Getting help is simple
Open a Ticket
Use the in-app chat, email [email protected], or submit a ticket through the help center. Include screenshots and steps to reproduce for fastest resolution.
Get Expert Help
Our security-trained engineers diagnose the issue, provide workarounds if needed, and escalate to the engineering team when a fix is required.
Track Resolution
Monitor your ticket status in real time. Receive email updates at every stage, from acknowledgment through resolution and follow-up confirmation.
Need help? We're here
Reach out via chat, email, or schedule a call. Our team is ready to help you succeed.